📜 Terms of Service - Rasa Gold

Last Updated: [19 April 2026 ]

Welcome to Rasa Gold.
These Terms of Service (“Terms”) govern your use of our website, products, and services.

By accessing or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, please do not use our services.

1. Use of Our Website

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian
  • All information provided is accurate and complete
  • You will not misuse our website for unlawful purposes

You are responsible for maintaining the confidentiality of your account and order details.

2. Our Products

All Rasa Gold products are:

  • Handmade and made-to-order
  • Subject to slight variations in color, texture, and appearance

We do our best to present accurate product images, but actual products may differ slightly due to lighting, screen settings, and handmade nature.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities per order

3. Orders & Acceptance

Placing an order does not guarantee acceptance.

An order is only confirmed when:

  • Payment has been received
  • We have processed and accepted the order

We reserve the right to:

  • Reject or cancel any order at our discretion
  • Contact you if there are issues with your order

All purchases are subject to our Refund Policy.

4. Pricing & Payment

  • All prices are listed in MYR (Malaysian Ringgit) unless stated otherwise
  • Prices may change without prior notice
  • Prices exclude delivery fees unless stated

You agree that:

  • Payment information provided is accurate
  • You are authorized to use the payment method

5. Delivery & Collection

  • Delivery timings are estimates and not guaranteed
  • We are not responsible for delays caused by third-party couriers or unforeseen circumstances
  • Once the order is handed over for delivery, responsibility passes to the customer

For full details, please refer to our Delivery Policy.

6. Refund & Exchange

All purchases are subject to our Refund Policy.

Due to the nature of our products:

  • Orders are generally non-refundable
  • Changes and claims must follow our stated policy

7. Intellectual Property

All content on our website — including:

  • Brand name “Rasa Gold”
  • Logos, designs, photos, and product visuals

are owned by us and protected by intellectual property laws.

You may not:

  • Copy, reproduce, or use our content without permission

8. Third-Party Services

Our website may include services or links from third parties (payment gateways, social platforms, etc.).

We are not responsible for:

  • Their content
  • Their privacy practices
  • Any issues arising from their services

9. User Feedback

If you submit reviews, suggestions, or feedback:

  • You grant us the right to use it for marketing and improvement
  • You confirm it does not violate any third-party rights

We reserve the right to remove inappropriate or misleading content.

10. Errors & Inaccuracies

Occasionally, there may be errors in:

  • Product descriptions
  • Pricing
  • Availability

We reserve the right to:

  • Correct errors
  • Cancel or update orders if necessary

11. Prohibited Use

You agree not to:

  • Use our website for unlawful purposes
  • Attempt to hack, disrupt, or misuse the site
  • Misrepresent identity or provide false information

We reserve the right to restrict access if misuse is detected.

12. Limitation of Liability

To the fullest extent permitted by law:

Rasa Gold shall not be liable for:

  • Any indirect or incidental damages
  • Losses arising from use of our website or products
  • Delivery-related damages beyond our control

All products are provided “as is”.

13. Termination

We may suspend or terminate access to our services at any time if:

  • These Terms are violated
  • There is misuse of our platform

14. Governing Law

These Terms are governed by the laws of Malaysia.

Any disputes will be handled within the jurisdiction of Malaysian courts.

15. Changes to Terms

We may update these Terms at any time.

Continued use of our website means you accept the updated Terms.

16. Contact Us

If you have any questions:

Rasa Gold (Borneo) Sdn. Bhd
📍 Kuching, Sarawak
📞 [0126566337]
📩 [rasagoldb@outlook.com]